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Products & Platforms

Business phone systems, cloud communications and hybrid solutions designed, installed and supported by Assist Telcom.

Communication Solutions for California Businesses

Choose the right platform for your users, locations and call volume. We provide certified installation, migration and long-term support.

easyR by Assist Telcom

Featured Assist Telcom Software • Free Download

easyR — Text-to-Speech & Music on Hold

Professional audio for Avaya systems

Create polished greetings, Auto Attendant prompts, announcements and custom Music on Hold from written scripts.

  • Male and female voices, accents and adjustable speeds
  • Professional jingles before, after or on both sides of a message
  • Custom Music on Hold with promotional messages
  • Automatic WAV formatting for supported Avaya systems
  • Preview audio, save projects and recall scripts later
  • Detailed instructions for loading WAV files into Avaya systems
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Assist Telcom Software

Assist 911 Emergency Call Alert

$300 one-time purchase

Immediate on-screen and optional email notification when an emergency call is placed through an Avaya IP Office system.

  • Customizable alerts
  • Emergency-call history database
  • Extension, user, time and call details
  • No additional IP Office license required
  • Self-installation manual included
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Assist Telcom Software

Assist Call Accounting

$500 one-time purchase

Simple, practical reporting for inbound, outbound and internal calls on Avaya IP Office.

  • Weekly, monthly and yearly reports
  • Reporting by extension or user
  • Call history, search and export tools
  • No additional IP Office license required
  • Self-installation manual included
Download Brochure Order or Ask a Question

Assist Telcom Software

easyQ Call Center

Call-center tools for Avaya IP Office with real-time agent and queue visibility, historical reporting and call-recording integration.

  • Real-time agent and queue activity
  • Agent and department reporting
  • Historical SMDR reporting support
  • Call-recording integration
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Avaya IP Office

Reliable on-premise and hybrid business communications with voicemail, automated attendants, SIP trunking and contact center integration.

Explore Avaya IP Office

RingCentral Cloud Phone

Flexible cloud calling, messaging and mobility for organizations that want a scalable hosted communications platform.

Discuss RingCentral

Zoom Phone & Contact Center

Cloud-based calling, voicemail, auto attendants and contact center capabilities for modern distributed teams.

Discuss Zoom

Hybrid Communications

Keep proven Avaya investments while adding cloud services, remote users, SIP trunks, failover and new applications.

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